Warranty Information for Brass Lux Statues
Our Commitment to Quality
At Brass Lux, we stand behind the craftsmanship and quality of our luxury brass statues. We offer a warranty that covers defects in materials and workmanship, ensuring that you receive only the best from our collection.
Warranty Coverage
1. Warranty Period: Our statues come with a one-year warranty from the date of purchase. This warranty covers defects in materials and craftsmanship.
2. What's Covered:
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Manufacturing defects.
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Faults in materials used.
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Issues arising from our crafting process.
3. What's Not Covered:
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Normal wear and tear.
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Damage resulting from improper care or handling.
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Alterations or repairs made by anyone other than Brass Lux authorised personnel.
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Damage caused by accidents or natural disasters.
Claim Process
1. Proof of Purchase: To file a warranty claim, you must provide proof of purchase from Brass Lux.
2. Inspection: Once we receive your claim, the statue will be inspected to determine if the issue falls under our warranty coverage.
3. Repair/Replacement: If the defect is covered by our warranty, we will either repair the statue or replace it with a similar piece. The choice of repair or replacement will be at our sole discretion.
Limitation of Liability
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The warranty is limited to the repair or replacement of the product and does not cover any direct, indirect, incidental, or consequential damages.
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The warranty is void if the product is used in a manner incompatible with its intended design.
Exclusions
This warranty does not apply to products purchased from unauthorized resellers. It is also non-transferable and applies only to the original purchaser.
Contact Us
For warranty claims or questions about our warranty policy, please contact us at:
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Email: support@brass-lux.com
Policy Changes
Brass Lux reserves the right to modify this warranty policy at any time. Such changes will be communicated through our website.